Motorola Mobility gains visibility into business-side functionality with Conga
Conga CLM and Conga X-Author for Excel help Motorola Mobility improve process efficiency and visibility
Motorola Mobility, owned by Lenovo, exists to invent, build, and deliver the best mobile devices on the planet, improving the lives of millions of people. The American company creates consumer-oriented product lines, including mobile phones, cable modems, and set-top boxes for digital cable and satellite television services. Learn more at www.motorola.com/
Increased production with familiar Excel interface
Eliminated duplicate work
Data automatically pushed into CRM system
Rules and permissions govern X-Author for Excel and ensure compliance
Increased CRM usage, adoption, and data accuracy
Greater visibility into terms, costs, and margins for business-side functionality
Faster response times and more accurate information
Challenge
Motorola Mobility struggled with both CRM adoption for quotes and complex formulas to quantify cost-to-serve terms. These issues lead to more challenges:
- Sales team unfamiliar with CRM interface
- Delays in customer quote turnaround time
- Manual data management outside of CRM system
- Complex formulas to quantify cost-to-serve terms of a deal
- Finance working outside of system to manage data and costs
Solution
Conga CLM and Conga X-Author for Excel provided Motorola Mobility a single solution to seamlessly manage quote data and contracts in a familiar user interface.
Once we saw what Conga's X-Author for Excel was capable of, we knew it was a perfect fit for us. Now we use Excel as a calculation engine and the data is automatically imported into our CRM.
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