Blog

Contract management is a key part of companies' strategic sourcing requirements. As a business discipline in its own right, it can prove to be a boon or a bane, depending on how it’s managed. It requires not only a high level of understanding of contracting dynamics, but also requires a very good understanding of business itself.

If contracts are done faster, you’re able to collect on them sooner. If they’re accurate, you have fewer disputes and fewer time-wasting contract revisions. Generals counsel and C-level executives will sleep better at night because they have confidence that the contract management process is working.

What is revenue management?Revenue management is everything that occurs after a contract is signed, including invoicing, billing and order management, rebate programs, and revenue recognition.

Quote-to-cash application solutions emerged over the past decade to improve the productivity, agility, and selling effectiveness of enterprises of all sizes. This trend resulted from companies needing to better integrate functions around product configuration, quoting, pricing, contract management, and ordering.

When you think of customer service which company pops into your mind? For many of us, that company might be Starbucks. Starbucks has implemented three values that we should all take some notes on.

Platform as a Service (PaaS) has emerged as a disruptive delivery model for the software industry. Evolving from the Software as a Service (SaaS) model, PaaS invites third parties to develop applications on the platform to complement the core, on-demand features and functionality of the platform provider.

Look across any org and you’ll find sales ops is asked to do a wide variety of tasks, from the tactical to the analytical, to the strategic. Companies rely on this team to own and optimize the CRM, forecast and report, enable and educate reps, map territories, set comp, implement tools; the list goes on.

What are B2B eCommerce solutions?

B2B eCommerce Solutions encompass the online – through an online sales portal – sale of products and services between companies. This is as opposed to B2C (business-to-consumer), which describes the online business transacted between a business and individual customers (not a business entity).

Quote-to-cash (often abbreviated as QTC or Q2C) is an important set of business processes that span the entire sales cycle. QTC involves a variety of activities and many departments across the organization—which has traditionally led to unnecessary siloes and inefficiencies.

Today’s cloud-based business solutions provide new and unprecedented ways to collect and analyze data in real time and are, for many businesses, a source of competitive advantage.

Paul J. Loftus is the Vice President of Sales and Revenue Retention of North America Tax & Accounting at Wolters Kluwer, and he has made a career executing transformational sales change management.

Gaining new customers for your business is a big accomplishment that requires cross-functional effort by numerous teams. However, the hard work doesn’t stop when you close the deal or a customer places their initial order. In fact, that’s just the tip of the iceberg, and what comes next can be even more complex.